Cash out without the wait

Crownjewelz Casino: Your withdrawal is waiting on the KYC check

The licence requires us to confirm who you are before money leaves, and the check is normally settled within 60 hours.

Start verification

UK Gambling CommissionLicensed operator 36458-1956-R-424295, 20 years paying UK players

Six lines

Everything the check covers, in one table

Read this before you open the verification area and your documents are ready to load.

Who checks

Crownjewelz Casino Ltd

Under which licence

UK Gambling Commission, 36458-1956-R-424295

How long

60 hours

When it is mandatory

At the latest before the first withdrawal

Where to send questions

[email protected]

Minimum age checked

18+

The four moves

How do I get through the check first time?

Here is what makes a file go through without a second request for the same paper.

Which items are still open?

Sign in and open the verification area of your account: the checklist there names exactly which items we still need from you, and it updates as each one clears.

Clear copies clear faster

Photograph both sides of your proof of identity in daylight, flat on a table, with all four corners inside the frame, since glare and cropped edges are the usual reasons a copy is sent back.

Match the name on your account

Show the payment method confirmation for each card or wallet you used, and mask nothing in the middle; the name and the last digits must be readable against the name on your account.

From upload to approval

Once every item is in, expect an answer within 60 hours; the outcome lands in your account inbox, so check there before you write to us about a delay.

Filling in the checklist

Send the paper, prove the name

Keep this table open while you photograph each item for the verification area.

Proof of identity

ConfirmsYour name and date of birth

Copy showsFull photo page, all four corners, no glare

Proof of address

ConfirmsWhere you live now

Copy showsYour name, full address, date within three months

Payment method confirmation

ConfirmsThe card or wallet is yours

Copy showsYour name and the last digits clearly

Resend the sheet that failed

Old card, current card. An expired identity document is refused outright, because a licence-backed check needs a document that is still valid on the day we review it. Send the current version of the same document Open a renewal if the old one is out of date

Send a newer bill. A utility bill older than the address on your account tells us nothing current, and a cut-off corner or a screen grab of a bill fails the same way. Use a bill issued to your current address Photograph the whole page, edges included

One name across the file. Letters that differ from the name stored on your account, or a bill showing another surname, break the match between you and the file. Send documents in the name on your account Ask support to correct the stored details first

Your winnings, and the paper behind them

Hold a UK Gambling Commission licence, as Crownjewelz Casino Ltd does under 36458-1956-R-424295, and the law behind that licence asks us to know where a player's money comes from. Expect the request as standard practice, never as a suspicion aimed at you.

Keep any of these ready, and send only what we name in the request.

Recent payslips or an employer letter
Bank statements showing regular income
A savings or investment statement
Papers on a property sale or inheritance
A pension or benefits statement

Four moments

Prepare for the four moments

This block settles the timing question, so a request never arrives without warning.

Details drift apart

Details on your profile that differ from the documents you sent prompt a fresh look, and we ask for a matching proof of identity and proof of address.

First use of a method

Adding a card or wallet we have not seen before brings a short check, with confirmation of that payment method requested.

How old are you?

Every new player passes an age check, where proof of identity showing you are 18 or over settles the question before play begins.

Cash out after the check

Verification is required by our licence before money leaves the account, so the first withdrawal always brings the request for proof of identity, proof of address and payment method confirmation.

Mid-withdrawal

Every answer, before you send a thing

Settles the seven things players ask most once a document request lands in their inbox.

Which licence does Crownjewelz Casino hold, and under what number?+

Crownjewelz Casino Ltd holds a licence from the UK Gambling Commission, number 36458-1956-R-424295, as Company No. 66890986. That licence is why identity checks exist here, and why the rules are the same for every player who registers. You can find the same details wherever a UK operator is listed.

Can I send my ID from my phone instead of a scanner?+

Phone photos are accepted, and most of our players use them. Lay the document flat, keep all four corners inside the frame, and skip the flash so nothing glares across the text. Send the picture at full size rather than a compressed copy from a chat app, because cropped edges are the usual reason a check pauses.

What happens if my name has changed since my ID was issued?+

Add the document that links the old name to the new one, such as a marriage certificate or a deed of change of name. Your account name must match the name on the identity document you send, so update your details with us first. Our team then reads both papers together instead of asking you twice.

Will I have to send the same documents again at some point?+

No, in the ordinary course of play one completed check covers you. We may ask again if your identity document expires, if your home address changes, or if a payment method is added in a different name. Each of those is a fresh fact about you, not a repeat of something you already proved.

Can I withdraw before my identity check is finished?+

No, the licence requires a completed check before the first withdrawal leaves the account. The request can come earlier than that, at sign-up or when you make your first deposit, so expect it whenever we ask. Any amount sitting in your balance stays there while the check runs.

What do I do if a document comes back as not accepted?+

Read the note attached to the refusal and send one new copy that answers it. Most rejections come down to a blurry edge, a missing corner, or a paper older than the address you registered. Write to [email protected] if the reason is unclear and we will name the exact fix.

How long does the check take once everything is in?+

Allow up to 60 hours from the moment we have all three documents, counting from the last one received. Plenty of files clear well inside that window, and a clean, sharp upload is the single biggest factor. Live chat can tell you where your own file sits in the queue.